Over the past few days, some viewers have contacted us to
say they can't hear audio during certain programs on FOX28. We believe this is
mainly happening to viewers who receive us with an antenna.
Our engineering staff has been working hard to figure out
what is going on.
We believe some TVs and converter boxes may be getting our
primary audio channel confused with the Secondary Audio Channel (better known as
SAP). Until recently, FOX28 has been passing our primary audio channel through on
the SAP channel.
Here's what our engineers recommend if you're not hearing
us:
- Complete a rescan on your TV or converter box. You will
likely find this in the setup menu. Please check with your user manual if you're
having trouble finding it.
- If you still do not hear audio, please check your SAP
settings. This may go by a different name on your TV or converter box, please
check your manual.
If you have cable or satellite and are not hearing audio,
please contact your provider. It is possible the systems they use to receive our
signal may have been set to pull the wrong audio source.
