Yellow Cab shuts down Heart City Rider & Goshen Transit Services - Fox 28: South Bend, Elkhart IN News, Weather, Sports

Yellow Cab shutting down Heart City Rider and Goshen Transit Services


Back in January Yellow Cab of Elkhart County got the contract to provide service for the Heart City Rider and Goshen Transit services, but now they say the ends do not justify the means.

Yellow Cab of Elkhart County has shut those services down leaving those customers without rides, but the cab company says they're not at fault.

"Well now I'm going to have to figure out how to get to the grocery store, to the doctor, anywhere." said Debra Watson. 

Debra Watson was left stranded at her daughter's apartment Thursday. She tried calling Goshen Transit Service for a ride, only to find out it'd been shut down.

"I'm disappointed cause I depend on cabs anywhere I go. Mostly everywhere," said Watson.

For the last 8 months Yellow Cab of Elkhart County ran both Goshen Transit Service and Heart City Rider, but for now those vehicles will just sit on their lot.

Thursday morning the taxi company decided the money just wasn't there for them to continue providing customers with these discounted services.

They were contracting the vehicles through Michiana Area Council on Government, but Yellow Cab owners say MACOG wasn't helping them foot enough of the bill.

"We can't just insure them from the payments we've been receiving. That and trying to keep the drivers paid and dispatch and maintenance. It just hasn't been coming through," said Arthur Forbes, Yellow Cab of Elkhart County Co-Owner.

Yellow Cab says the two services were mostly used by elderly and disabled. Now they say answering the phones telling these customers the only option is the full-price service is tough, knowing most of them could not afford it.

Yellow Cab says it's been working with MACOG to strike a new deal for months, but nothing's materialized. Watson wants them to work it out because she doesn't want to have to ride the bus in the winter.

"I mean it just doesn't drop you off at your door like the cab does," said Watson. "So that's a problem for me."

We did try and get a hold of MACOG on Thursday to ask them if they would work out a new deal. On Friday, they released a statement saying they will provide comparable paratransit service to Americans with Disabilities Act riders who are unable to ride the bus.

The taxi customers are not the only ones who are out of luck because of this. According to the co-owner when they got the contract with MACOG they hired more drivers and dispatchers. Now he says he'll probably have to make some lay-offs.

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