Family describes what it is like to be without water for 2 weeks - Fox 28: South Bend, Elkhart IN News, Weather, Sports

Family describes what it is like to be without water for 2 weeks

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Cities across Michiana have been dealing with frozen pipes and broken water mains thanks to the Michiana deep freeze. In South Bend, the city says the list of homes without water keeps growing.

Paul Taylor found out the house he shares with his sister, Joy, was without water when he tried to brew his morning coffee. "It started about two and a half weeks ago," said Taylor. "We woke up one morning and there was just no water."

Thinking it would only be out for a day or two, they went to buy some jugs of water and turned to neighbors for help. Taylor says buying water got expensive. He says even his niece got tired of him bugging her to fill up jugs of water and for a place to shower, same with the neighbors.

"We have no cooking water. Hygienic... we can't shower or bathe. Things are just pretty detrimental around here," says Taylor. He and his sister have been calling plumbers, the water company, and the city trying to figure out what to do. Taylor says he was told to get in line for help.

FOX28 put in calls to the city to see what the hold-up was. We were told they had a list of 35 homes to visit.

Taylor says through this experience he has learned to never take running water for granted again. "I got all these water bottles and a plastic bag."

Taylor says neighbors have been there to help, but at times, he feels helpless. He says he that helpless feeling came from going into people's homes to bathe and getting water from them. "It kind of messes with your dignity and self respect. I'm almost feeling lower now," says Taylor.

Taylor invited FOX28 into his home to show us what the plumbers had already inspected, and that's when he got the call he was waiting for. It was someone from the city's 311 line. "She told me this week or even tomorrow, they're going to come out and fix the problem, and for that I'm grateful," says Taylor.

He says as long as he knows help is on the way, he can hold out with no water just a little longer. "Sometimes you got to knock a little louder, cry a little louder, but there are people that will help you," he says.

The City of South Bend says they are working to get all the frozen pipes back up and running. The mayor's office says it is very sympathetic to those who have been without water. They say if you've been helping a neighbor who is without water, you can ask for a break on your next water bill.

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